Tap to call
1-877-PMC-COMPSEND SUBMISSIONAGENCY PORTAL LOGIN PMC PAYGO LOGIN
PMC Logo One80
  • Products
    • Workers Compensation
    • Casualty Lines
    • PMC PayGo
    • Risk Management, Claims and Loss Control
    • Defense Base Act
  • Specialty Programs
    • Healthcare And Home Health
    • Trucking and Transportation
    • Staffing Services
    • Construction
    • USL&H
    • Social Services
  • Agent Resources
    • Send Submissions thru Appulate
    • Submission Guidelines
    • Forms and Supplemental Applications
    • Agency Portal Overview
    • Carriers & Claims
  • About
    • Meet the Team
    • Blog
    • FAQS
    • Careers
  • Contact Us
Deal with Difficult Clients

How To: Deal with Difficult Clients

  • Post author By PMC Insurance Group
  • Categories | General Articles
  • Post date | April 4, 2016

We all have difficult clients, so we should all know how to deal with them! This guide can help.

Is there a certain phone number that makes you cringe when it shows up on your caller ID? Or an email address that sends you into a mild panic when it arrives in your inbox? You’re not alone; nearly all businesses have difficult clients. The problem is that not all businesses know what to do with them. Here are some tips to help you deal with your difficult clients in a way that keeps them satisfied and you sane.

  • Slow down. So often, we become frustrated with a client because they present us a problem that doesn’t have a quick solution. They then become frustrated with us, and the cycle continues. Take the time to slow down and really listen to your client. Even if you can’t present an immediate fix, feeling heard will let your client know he or she is valued.
  • Put yourself in their shoes. Difficult clients probably aren’t trying to mess up your day; they usually have a good reason for being difficult. Maybe they’re stressed about their bottom line. Maybe they’ve got bosses breathing down their neck. Try to have some empathy, and even if your client is still disgruntled you’ll likely feel more patient during the process.
  • Show respect. Even if your client tells you something hard to believe, respect his or her view of the world. Be respectful of this person, not as revenue potential but as a fellow human being! Offering respect will invite your client to respect you in return.

This guide will help you deal with hard-to-please clients, but what about your hard-to-place ones? Whether you have a small business or a large account that is tough to insure, we can help! In fact, that’s our expertise. Contact PMC Insurance Group so we can offer you solutions for all of your difficult clients.

  • Tags clients, difficult clients, empathy, large account, listen, PMC Insurance Group, respect, small business, solutions, tough to insure

By PMC Insurance Group

Since 1996, PMC Insurance Group has worked to help independent agents grow their client base by offering workers' compensation solutions for a wide array of businesses. As one of the most distinguished workers' compensation wholesalers in the country, we have the tools and resources to help you create coverage programs for both small businesses and large accounts.

View Archive →

← Is There Truth Behind the Standing Desk Hype? → Spring Cleaning Tips & Tricks for Your Small Business

Enter your email address:

Categories

  • Archive
  • Construction
  • Defence Base Act
  • General Articles
  • Heads Up
  • Healthcare and Home Health
  • PayGo
  • Risk Management, Safety and Loss Control
  • Small Business Insurance
  • Staffing Services
  • Success Stories
  • Tip for Independent Insurance Agents
  • Trucking and Transportation
  • USL&H Coverage
  • Workers' Compensation
PMC Logo One80

PMC Insurance Group was formed to help independent insurance agents expand their marketing capabilities by providing Workers’ Compensation specialty products and programs for a broad class of businesses.

Read More

Contact

  • 209 Burlington RD, STE 109 Bedford, MA 01730-1422
  • 1-877-PMC-COMP
    1-781-449-7744
  • info@pmcinsurance.com

Join Our List

Stay Informed

Useful Links

  • FAQS
  • PMC Resource Center
  • Ask an Expert
  • Insurance Journal

Current Blogs

Defense base act
Defense Base Act (DBA) Solutions – Infographics

PMC Insurance Group’s industry experts are dedicated to structuring programs that effectively and efficiently manage…

June 22, 2022

Joe Bukovsky
PMC Transportation Leader Joe Bukovsky Named 2022 Top Specialist Broker

Joe Bukovsky, leader of PMC’s national Transportation Workers’ Compensation program, was selected as an industry…

June 15, 2022

US Construction Industry
U.S. Construction Industry Trends: How Things Are Shaping Up in 2022

Despite several short-term challenges facing certain sectors, the U.S. construction industry is expected to grow…

May 18, 2022

  • Speciality Programs
  • Products
  • Agent Resources
  • About
  • Contact

Copyright 2022 PMC INSURANCE |Insurance Marketing Powered By Stratosphere

Healthcare And Home Health

PMC Insurance Group – Acquisition Announcement

We at PMC Insurance Group are excited to share that we have joined One80 Intermediaries.

One80 is a privately held wholesaler and program manager based in Boston, MA. With over 35 offices throughout the US and Canada, One80 offers placement services and binding authority for property & casualty, financial lines, personal lines, cannabis, life insurance, medical stop loss, alternative risk, warranty, lender-based insurance, travel/accident and health risks. One80 serves commercial companies, non-profits, public entities, and individuals, and has access to all major insurance markets in the US, Canada and UK.

We have a longstanding relationship with the One80 team and have been extremely impressed with the culture and opportunities available throughout the organization. The One80 partnership will allow us to expand our expertise, offerings and capacity for casualty, professional lines, personal lines, travel/accident, health and more.

With that said, the leadership team and employees at PMC will remain unchanged; and we will continue to provide you with the same customized, market-leading Workers’ Compensation products and services as we have for over 25 years.

We plan to announce this transaction in the next coming weeks. At that time, you will find that our branding will be updated to include the One80 logo. However, the team remains committed to providing you with our outstanding level of service and market leading expertise as we grow together.

Should you have any questions please contact the PMC team directly. We thank you for entrusting us with your business and look forward to supporting you and your clients, helping your business grow in the coming years!

Kind Regards,

David Malloy and Andrew Shaw

Managing Directors

PMC Insurance Group, a division of One80 Intermediaries

Learn About One80

Your Success, Is Our Success

Your Success, Is Our Success

Sign up to stay in touch!

Sign up to get news and updates delivered to your inbox. Rest assured we will not share your information with anyone, including your email address. You can unsubscribe at anytime.
  • By submitting this form, you are consenting to receive marketing emails from: PMC Insurance Group, 209 Burlington Road, Suite 109, Bedford, MA, 01730 United States, https://www.pmcinsurance.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact.

As the anchor to PMC, Karen has been associated with the organization since 2000. She is primarily responsible for all of PMC’s financials. She wears additional hats as well, handling both Human Resources and day-to-day office related matters. 

Prior to joining PMC Karen previously worked as an accountant at an insurance agency. In this position she gained valuable insights into the world of insurance and trusts this experience with her ability to relate with agents when they need answers. 

Away from the office, Karen enjoys trips to Cape Cod, reading and spending time with her husband, children and, especially, her grandchildren.
Tara Ouk
Sales Assistant

Tara is a Sales Assistant for PMC, assisting our internal brokers and retail agent partners with new business placements. Prior to joining PMC, Tara was a pharmacy technician at PillPack by Amazon aiding in account management.

In her spare time, she loves going for walks and hikes with her dog, Kale, and watching movies on the couch with her cat, Nellie.

ROSE FREEMAN
Sales Assistant

Rose is a Sales Assistant in the PMC Healthcare Division, supporting the team of PMC brokers that administer our national Worker’s Compensation Healthcare Program and our retail agent partners. Prior to joining PMC, Rose worked at Liberty Mutual for 37 years, holding positions as a Supervisor of Underwriting Support and as an Underwriting Technical Assistant. She worked in both Middle Markets and Small Commercial Units.

In her free time, Rose enjoys spending time with her sister, mom, and daughters, reading books together followed by in-depth discussions and creating crafts using all kinds of material.

Stephen Primiano
Vice President, Regional Broker
Stephen Primiano joined PMC in the fall of 2020 after 12 years of working on the retail agency side of insurance. Previously Stephen held producer, broker and account management positions at large national retail agencies which gave him a firsthand understanding of the daily fights and challenges agents go through to “deliver” for their clients. As a previous customer of PMC, it was his PMC team’s partnership and abilities to help him seal deals that ultimately interested him in joining the team.

As Vice President, Regional Broker, Stephen can be counted on for quick turnarounds while delivering Workers’ Compensation expertise and creative solutions to our agent partners. Whether it be assisting with tough-to-place classes of business, a need for a mono-line Workers’ Compensation solution or access to our competitive national program(s) Stephen is relentlessly committed to finding the best options for his clients. Stephen has a degree in Business and Finance from Champlain College.

sprimiano@pmcinsurance.com
(781) 365-1108
Stephen Primiano
Vice President, Regional Broker
Stephen Primiano joined PMC in the fall of 2020 after 12 years of working on the retail agency side of insurance. Previously Stephen held producer, broker and account management positions at large national retail agencies which gave him a firsthand understanding of the daily fights and challenges agents go through to “deliver” for their clients. As a previous customer of PMC, it was his PMC team’s partnership and abilities to help him seal deals that ultimately interested him in joining the team.

As Vice President, Regional Broker, Stephen can be counted on for quick turnarounds while delivering Workers’ Compensation expertise and creative solutions to our agent partners. Whether it be assisting with tough-to-place classes of business, a need for a mono-line Workers’ Compensation solution or access to our competitive national program(s) Stephen is relentlessly committed to finding the best options for his clients. Stephen has a degree in Business and Finance from Champlain College.

sprimiano@pmcinsurance.com
(781) 365-1108
Stephen Primiano
Vice President, Regional Broker
Stephen Primiano joined PMC in the fall of 2020 after 12 years of working on the retail agency side of insurance. Previously Stephen held producer, broker and account management positions at large national retail agencies which gave him a firsthand understanding of the daily fights and challenges agents go through to “deliver” for their clients. As a previous customer of PMC, it was his PMC team’s partnership and abilities to help him seal deals that ultimately interested him in joining the team.

As Vice President, Regional Broker, Stephen can be counted on for quick turnarounds while delivering Workers’ Compensation expertise and creative solutions to our agent partners. Whether it be assisting with tough-to-place classes of business, a need for a mono-line Workers’ Compensation solution or access to our competitive national program(s) Stephen is relentlessly committed to finding the best options for his clients. Stephen has a degree in Business and Finance from Champlain College.

sprimiano@pmcinsurance.com
(781) 365-1108
Claudia Trethewey
Associate Broker for PMC Healthcare Division

Claudia serves as Associate Broker for PMC's Healthcare Division where she is responsible for providing the most innovative and competitive market solutions for agents and their clients nationwide. With more than 30 years in the insurance industry, Claudia brings a depth of experience and much success in the marketing and placement of complex policies across all lines of commercial business.

Before joining PMC, Claudia served in several key roles at various well-recognized retail agencies in Massachusetts and New Hampshire such as Brown & Brown, Eaton & Berube, Fred C. Church, so she understands the importance of an agent-client relationship and the agent-carrier partnership. Throughout her career, Claudia's expertise has resulted in invitations to participate in Agency Councils with Peerless Insurance, Merchants Insurance, Guard Insurance and Acadia Insurance. Claudia holds both her CIC and CRIS designations.

ctrethewey@pmcinsurance.com
(781) 365-1711