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Tips to manage angry claimants. If you work in the workers compensation insurance industry, then dealing with angry claimants is an unfortunate part of your job.  While getting yelled at and treated rudely is no one’s idea of a good time, it’s important that you remain in control and attempt to diffuse the tense situation. Read more

Why home healthcare companies thrive under a client service business model. While all businesses face challenges when it comes to customer service, it’s infinitely more difficult for companies that work in home healthcare.  In home healthcare, the patient undeniably always comes first; however, this does not always mean that they are right.  Additionally, those inRead more

Get your workers compensation claim investigation off to a strong start. The main goal of a workers compensation insurance claim investigation is to help an injured employee get the coverage they need to recover and return to the workplace.  However, this is easier said than done.  Oftentimes, it’s difficult to determine exactly what happened and,Read more

  Learn about the challenges that home healthcare aides face when it comes to drug administration. In the United States, the home healthcare industry has seen tremendous growth in the past decade.  Naturally, this rapid growth is accompanied by many serious challenges.  For instance, as more patients seek home healthcare services, medication management has becomeRead more

An overview of how data breaches are taking a toll on the healthcare industry. As with all other industries, the modern technological revolution has completely transformed the healthcare industry as we know it.  The development and use of new technology have helped to improve clinical outcomes as well as the development of treatments and theRead more

Home healthcare is a growing industry, but regulations aren’t keeping pace. As America’s population continues to age at an increasing rate, there has been major growth in the home healthcare industry.  Unfortunately, regulation of home healthcare services has lagged behind, leaving patients and caregivers alike vulnerable to a variety of risks.  Here’s what you needRead more

Here are the answers to some of the most commonly asked workers compensation questions. As an employer, you know that you are legally required to carry workers compensation insurance to care for your staff in the event of a workplace injury or illness.  However, this may be the extent of your insurance knowledge.  Interested inRead more

Education and training suggestions to manage risks at your assisted living facility. Because assisted living facilities are charged with providing long-term care for residents, they are subject to unique liability exposures and other risks.  Fortunately, you can address many risks through proper employee education and training.  Try out these education and training suggestions to manageRead more